2020 OPPO Malaysia Customer Service Warranty Policy
(This policy is not valid for Salesperson's, Dealer's DEMO, Refurbished phones and others special situations)
- The device enjoys 12 months's warranty period, accessories (Inclusive of independently purchased accessories) enjoy 3 to 12 months' warranty period. For details, please refer to 6.
- Warranty period is started by referring to e-warranty registration date, if there is any device which has no e-warranty registration record, then the warranty period is extended 3 months further as the warranty start date, starts counting from the Manufacturing Date.
- Defects which are caused by the below conditions are warranty-void:
A. Device is liquid-damaged
B. Wear & tear during ordinary usage such as: stains, scratches, rusts...etc.
C. Damages due to external forces such as: fallen, squeezes, bent, friction, natural disaster, accidents...etc.
D. Any unauthorized dissemble, modification, repair
E. Causes not from OPPO quality issues, including improper usage, network service provider, third party APK, SIM Card, SD card,
accessories problems and so on.
- Repaired Protections:
4.1 In Warranty: After In-warranty maintenance, the whole device enjoys 3 months or the balance warranty period, depends on
which period is longer. If the replacement includes PCB or screen, the replaced PCB or screen enjoys 6 months or the
balance warranty period, depends on which period is longer.
4.2 Out of Warranty: After Out-of-warranty maintenance, only replaced parts are in warranty such as PCB screen have 6
months, other parts have 3 months' warranty.
4.3 All OPPO accessories, which are replaced during warranty period, the warranty period is recalculated starting from the date of
4.4 If the device is heavily liquid damaged, seriously deformed or fallen, then user can choose either way to service:
A. Pay and replace all device parts, after replacement the device enjoys 3 months or the balance warranty period, replaced
PCB & screen have 6 months or the balance warranty period, depends on which period is longer.
B. Replace only the direct-damaged parts, excluded other parts, then the replaced parts can enjoy 3 months warranty, but
not other parts. Meanwhile, service center personnel must inform customer the risks of it earlier, and request customer to
sign a Physical Form & Maintenance Disclaimer.
- 1 to 1 Exchange criteria, within 7 days afetr the device is purchased, checked & found there is hardware issues on the phone, then
proceed to exchange. 1 to 1 is not valid if it's software issues, but can perform IW services.
- Warranty Policy Details
Internal: 12 Months
External: 6 Months
Earphone/ USB Cables/ Adapter
Car Charger/ Power Bank
Bluetooth Headset/ Speakers/ Gamepad
Smart Wristband/ Watch
Smart Wristband/ Watch
Phone Leather Cover/ Protective Cover
Follow 1 to 1 policy
OUT OF WARRANTY
Screen/ PCB Replacement
6 Months or the balance warranty period
Other Parts Replacement
3 Months or the balance warranty period
LIGHT OR HEAVY LIQUID DAMAGED, DROPPED DAMAGED OR DEFORMATIONS
Replaced All Parts
Whole device has 3 months or the remaining warranty period, if replaced PCB or screen, then the PCB and screen have 6 months or the remaining warranty period
Replaced Specific Parts
The replaced parts have 3 months warranty, while other parts will no longer have any warranty
For more information on the OPPO products, kindly refer to:
OPPO Official Website:
OPPO Official Facebook Page:
OPPO Official Online Store:
OPPO Official Lazada Store:
OPPO Official Shopee Store: